Refund policy

Last updated: 28 July 2026

We want you to feel genuinely good about what you ordered. If you don't, we'd rather make it right than keep your money.

Here's exactly how that works.

The short version

  • We don't accept physical returns. Please don't ship anything back to us.
  • Our 100-Day Satisfaction Guarantee. If a product isn't working for you after giving it a genuine go, email us and we'll refund you in full — even if the bottle is open and half gone.
  • If your order arrives damaged, wrong, or never arrives at all, tell us and we'll replace it or refund it. No cost to you.
  • One email starts all of it: orders@austinbloome.com with your order number.

All prices and refunds are in US dollars (USD), and we currently ship within the United States only.

Why we don't take returns

Everything we sell is either a supplement you swallow or something you put on your skin, and it's made fresh for you after you order — not pulled off a shelf. Once a bottle, jar or pouch has left the facility and been in someone's home, it can't be checked, re-sealed or safely sold to anyone else. It would go straight in the bin.

So we don't ask you to pay for return shipping, print a label, or find a box. Keep the product, pass it to someone who might use it, or dispose of it responsibly. Your refund doesn't depend on sending anything back.

The 100-Day Satisfaction Guarantee

Some things take a while to show up. We'd rather you gave a product a real run than rushed a decision in week one.

If you're not happy with a product within 100 days of your order being delivered, email us and we'll refund what you paid for it, in full. Opened is fine. Half-used is fine. You don't need a reason, and you don't need to return it.

A few sensible boundaries so we can keep offering this:

  • Give it a genuine go first. The guarantee applies after 21 days of consistent use — supplements and skincare need time to work, and the guarantee exists for people who tried and weren't satisfied, not for unopened changes of mind. (Your claim still just needs one email; we simply ask that at least 21 days have passed since delivery.)
  • The guarantee covers the product price. Any shipping you paid isn't refunded.
  • It applies once per product, per customer — it's there so you can try something without risk, not as an ongoing supply arrangement.
  • If a product came as part of a bundle or promotion, we'll refund the bundle's actual paid value for that item rather than its full standalone price.
  • We reserve the right to decline claims where there's clear evidence of abuse — for example, repeat orders of the same product refunded again and again.

If a product genuinely didn't suit you, we want to hear about it. A one-line note about why helps us make better recommendations to the next person, but it's never a condition of your refund.

Damaged, wrong, or missing orders

Things occasionally go wrong in transit. When they do, we fix them — you shouldn't be out of pocket.

If your order arrives damaged or you received the wrong item: email us as soon as you notice, and within 30 days of delivery. Please attach a photo of the item and its packaging (including the shipping box if it's damaged) and a short description of the problem. That photo is what lets us get it resolved quickly with our fulfilment partner — without it we can't process the claim.

If your order never arrives: if tracking has stalled or your parcel hasn't shown up, email us within 30 days of the estimated delivery date. We'll investigate with the carrier.

In either case, once we've confirmed what happened, you choose: a replacement sent out at no charge, or a full refund. Replacements typically ship within 3–5 business days of being approved.

Where we can't cover the cost

There are a few situations our fulfilment partner won't cover, and we can't absorb them either:

  • An incorrect or incomplete delivery address. Please double-check your address at checkout — if a parcel is lost or returned because the address was wrong, a re-send has to be paid for.
  • Parcels that go unclaimed or are returned because nobody was available to receive them after the carrier's attempts.
  • Parcels held or rejected by customs, where applicable.

If any of these happen, get in touch anyway — we'll tell you what your options are and what a re-ship would cost.

Order changes and cancellations

We send orders to be made up quickly, so the window to change something is short. Email us as soon as possible after ordering and we'll do everything we can to catch it. Once an order has been prepared or shipped, we can't cancel it — but the 100-Day Satisfaction Guarantee still has you covered.

Subscriptions

If you're on a subscription, you can cancel or skip any upcoming order at any time from your account, or by emailing us. Cancelling stops future charges; it doesn't automatically refund an order that has already been processed. If a subscription order has already shipped and you no longer want it, the 100-Day Satisfaction Guarantee applies as normal.

How to make a claim

Email orders@austinbloome.com with:

  1. Your order number (it's in your confirmation email)
  2. Which product you're writing about
  3. For damage, a wrong item, or a missing order: a photo and a sentence about what went wrong

We aim to reply within 1–2 business days.

How and when you'll get your money

Approved refunds go back to your original payment method — the card, wallet or pay-over-time account you used at checkout. We can't refund to a different card or send cash or store credit in its place.

Once we've processed it, allow 5–10 business days for the money to appear on your statement. Some banks take a little longer to post it; if it's been more than 10 business days, check with your bank first, then email us and we'll chase it with you.

If you paid with a pay-over-time service such as Afterpay or Shop Pay Installments, the refund is returned through that provider and your remaining instalments are adjusted by them.

Sale, clearance and gift items

Discounted and sale items are covered by this policy in exactly the same way as full-price items. Refunds are for the amount you actually paid. Gift cards aren't refundable.

A note on what these products are

Our supplements and skincare are wellness products, not medicines. They aren't intended to diagnose, treat, cure or prevent any disease, and nothing here is medical advice. If you're pregnant, breastfeeding, taking medication or managing a health condition, please talk to your healthcare provider before starting anything new. If a product causes a reaction, stop using it and contact us — we'll refund you.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live. Where those laws give you more than we've promised here, those rights apply.

Questions

We're a small team and we read every email.

Austin Bloome
Inspired Action Media Pty Ltd, trading as Austin Bloome
Shop 2, 290 Boundary Street, Spring Hill QLD 4000, Australia
orders@austinbloome.com